Night Auditor (Ночной аудитор Отдела приема и размещения)
Your duties will include:
- To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
- To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
- To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
- Respond to a wide range of guest requests and promote hotel facilities
- Manage invoicing payments and cash operations during the day shift
- Check the “room report” and keep housekeeping informed of any modifications
- Taking accommodation bookings over the phone, via email and the Internet
- Process and input group reservations
- Customer service support via phone and email
What profile are we looking for?
- Language - English advanced
- Guest-oriented and service minded
- Good interpersonal skills
- Sales oriented
- Ability to listen and anticipate
- Diplomacy and self-control
- Well organised
- Smile! :)
- Schedule 3/3 only NIGHT
- Stable work in accordance with Russian Labor Code in an international company;
- Free meals in hotel cafeteria;
- Young & friendly team;
- Medical insurance;
- Bonus based on results;
- "Best employee" nomination;
- Loyalty Program for employees «ALL Heartists», which offers discounts on accommodation in hotels and group services (car-rental service, restaurants, SPA- centers, etc.).
- Opportunities for professional and career growth