Partner Technical Consultant (MS Exchange/Lync/Office365)

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Требуемый опыт работы: 3–6 лет

Полная занятость, полный день

Partner Technical Consultant (MS Exchange/Lync/Office365)

The Global Partner Support accompanies partners within the Microsoft Partner Network (MPN) throughout the entire lifecycle and helps them to sell, deploy and maintain Microsoft solutions with their end customers.

The Partner Technical Consultant (PTC) role is primarily technical on entry level with focus to technical sales assistance it goes to deep technical advisory in more senior levels. However, the PTC requires the soft skills to present and discuss technical information. There is a limited requirement to build a technical relationship with key Partners to become their trusted technical advisor, to drive service usage.

Primary Responsibility and Tasks:

  • Technical & Business Advice and Guidance - Help along the partner and project life cycle, by supporting all kind of business and technical requests from specific ”How to” questions up to deep technical discussions on customer solutions.
  • PreSales and Competitive Sales Guidance - Assist partners in accelerating their sales cycle by evaluating specific solution requirements, and identifying the best Microsoft solution for the end customer. Equip Partners with all feature & functional details; resources like demonstration toolkits, discussion guides and competitive insights to support the Partner in the sales process to Win the opportunity. Involve and engage with partner facing sales and field roles to assure a solid integration with our commercial sales teams.
  • Best Practice Recommendation and Guidance - Providing recommendations to Partners on ad-hoc questions, based on Microsoft standards, best practices, case studies and proven solutions.
  • Technical Enablement Workshops through webinars – Make presentations which cover a range of technologies and technical levels and provide them to wide partner audience through LiveMeeting. These include demos and scenario-based discussions to influence the adoption of Microsoft technologies.
  • One to One Partner technical solutions training via LiveMeeting. A follow up to a webinars workshop or by request Partners may need a more detailed, more interactive, or customized session.
  • Technical collaboration – Work with the EMEA and global PTC teams, collaboration with a range of other Microsoft technical and business contacts.
  • Partner Relationship Management - Understanding the Partner’s business, context, and needs (technical, economic and psychological) to earn their trust and credibility, to become their trusted advisor and drive service usage.

Technical Qualifications:

  • Good technical and business knowledge enhanced with a good market understanding of at least 1 out of 3 following MS Workload Area and related Microsoft Technologies:
    • Microsoft Exchange 2007/2010
    • Microsoft Lync Server
    • Microsoft Office 365 Messaging & Voice


  • Good insight on Features and Solution components, and Best Practices
  • Entry level architecture knowledge of MS Workload area
  • Knowledge in minimum one competitive product for solution area
  • Hands-on project experience, delivering Customer/Partner technical advice, or development, within required MS Workload area
  • Demonstrated passion for Microsoft solutions and technologies

Professional Qualifications

  • Possess strong Active Listening skills
  • Excellent verbal and written communication skills
  • Good verbal and written communication skills in English, for global collaboration and the ability to consume international readiness material and standard documentations about Microsoft solutions
  • Ability to confidently deliver advice and solution guidance in 1:1 and 1:many (Webinars) scenarios
  • Ability to analyze and qualify (scoping & probing) partner challenges and their end customer business requirements
  • Capable of building and sustaining solid transactional relationships to be recognized as trusted advisor
  • Systematic and organized, with the ability to effectively prioritize and balance various workloads

Вакансия опубликована 8 февраля 2012 в Москве

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