On this role a person will be responsible for conducting trainings for ophthalmic surgical equipment, provide application, installation and product support to the customers, assisting in different marketing activities.

Essential duties and responsibilities:

· Provide expert level support to external and internal J&J customers and distributors, especially during new product introductions

· Provide sales training and/or demonstrate equipment to local commercial teams at discretion of manager

· Provide optimization and problem-solving support for existing users, e.g. at sites experiencing sub-optimal clinical results

· Support Demos/studies in KOL’S or Special /VIP sites as required by Medical Affairs/local commercial organization

· Support area countries and projects in addition to local country if required by Area Supervisor

· Support activities (internal and external) at J&J Vision Experience Centre (customer trainings, wet labs and recertification programs).

· Provide booth support at major European congresses

· Present J&J technologies to key accounts and KOLs

· Provide training & certification programs to J&J, distributor employees, physician and Systems operators, in order to ensure consistent optimum clinical outcomes of J&J premium refractive, Lex Extraction (Laser cataract Systems & Phaco), Ocular surface portfolio, and Intraocular Lenses to drive premium procedure market share by optimizing clinical outcomes

· Ensure application support readiness for actual & new products (REF/LEX/ OCULAR SURFACE), providing expert level support during new product introduction including optimization and problem-solving at sites experiencing sub-optimal clinical results

· Manage Application Support activities (internal and external) including Product Trainings, at J&J Vision Experience Centre, supporting focus countries projects providing pre & post sales application support for local commercial organizations

Requirements:

· Higher education,

· Advanced of English;

· Advanced user of PC;

· Surgical or ophthalmic background is strongly preferred;

· 2-4 years application support experience in the area of refractive surgery, Femtosecond lasers and cataract surgery;

· Good communication and presentation skills.