Bright Pattern provides simple and powerful contact center software for innovative midsize and enterprise companies. With the purpose of making customer service easier and faster, Bright Pattern offers true omnichannel cloud platform that can be setup and managed by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture designed for the cloud-first approach, following the principals such as high resiliency and scalability, uninterruptible upgrades and simplicity of management. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and localized to 12 languages.
