Night Operations Manager / Ночной Операционный менеджер Отеля

Night Operations Manager oversees the night-hour supervision of the Full Hotel Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience

As Night Operations Manager, you will oversee the night-hour supervision of the Hotel Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience :

• Oversee the entire Hotel Office operation to maintain high standards / Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Serve as a point of contact for regular and VIP Guests
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Demonstrate current knowledge of all hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Night Operations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, c, skills, and values that follow:

• Previous supervisory experience in Room Division within the hotel
• Fluent English and Russian
• High level of IT proficiency, knowledge PMS OPERA
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

• night work shifts (5/2, 8 hours per shift)
• stable work and social guarantees
• comfortable working conditions
• free meals
• voluntary health insurance
• great opportunities for learning and development
• Hilton Travel Program for Team Members & their Friends&Family