Менеджер по закупкам и сопровождению клиентов (Client Operations Manager)

About Us

Luxorr is an international corporate gifting company helping businesses around the world source and deliver premium gifts, branded merchandise, and travel solutions.

We work with clients across multiple markets and industries, managing the entire process - from sourcing and supplier negotiations to branding, fulfillment, and international delivery. Our projects range from individual VIP gifts and premium merchandise to large-scale corporate gifting campaigns and bespoke travel requests.

We are a fast-growing, international team where people are trusted with real responsibility, encouraged to make decisions, and expected to actively contribute to how the business and its processes evolve.

About the Role

We are looking for a proactive, responsible, and highly independent professional who can move quickly, find solutions, negotiate effectively with both suppliers and clients, and take ownership of projects from start to finish. We are not looking for someone who simply executes assigned tasks - we want a person who takes responsibility for their area, identifies opportunities for improvement, and helps develop our processes together with the team.

What you will do

• Quickly source products, gifts, suppliers, and services for client requests worldwide
• Negotiate with suppliers to secure competitive pricing and the best possible commercial terms
• Communicate directly with clients on active requests and proposals: clarify requirements, discuss options, answer questions, and guide each request through to completion
• Build, develop, and maintain our supplier and product database across Europe, CIS, APAC, LATAM, and other regions
• Verify pricing, availability, lead times, branding possibilities, delivery options, and potential risks
• Identify alternative suppliers and opportunities to optimize procurement costs and conditions
• Coordinate active projects with internal teams
• Ensure the accuracy and quality of information and materials used in client proposals
• Work with visual materials and, when required, prepare simple presentations in Figma using existing templates and presets
• Identify weaknesses or inefficiencies in existing processes and proactively suggest solutions
• Handle urgent, unusual, and non-standard requests efficiently

Who We Are Looking For

• 3+ years of relevant professional experience
• Previous hands-on experience in corporate gifting, branded merchandise, branding, creative production, design, events, or a closely related field
• Strong understanding of branding - from visual identity and merchandise application to packaging, print, customization, and how a brand should be translated into a physical product
• Experience developing branded merchandise, gifting concepts, packaging, or client-facing creative solutions
• Strong commercial instinct and the ability to quickly understand what will work for the client, what will not, and where there is an opportunity to create a stronger solution
• A highly proactive, persistent, and results-driven mindset - you are comfortable pushing projects forward, following up, negotiating, solving blockers, and making sure things actually get done
• Strong ownership mentality - you do not wait to be reminded about a task and do not let projects stall between stages
• Confidence challenging weak ideas and proposing better alternatives when you believe the final result can be improved
• Good visual judgment and the ability to distinguish between generic solutions and genuinely premium, well-branded concepts
• Experience working with presentations and visual materials
• Confidence using Figma or similar design tools
• Strong client communication and business communication skills
• Upper-Intermediate English or higher
• Ability to manage several projects simultaneously in a fast-paced environment
• Strong attention to detail combined with the ability to make decisions quickly
• High internal motivation, ambition, and a genuine desire to influence both the client experience and business results

A Strong Advantage Would Be

• Experience in a corporate gifting company, merchandise agency, branding agency, creative studio, or event agency
• Strong background in branded merchandise, corporate identity applications, packaging, print production, or customization
• Experience developing merchandise collections or gifting concepts from an initial client brief through to final production
• Experience with premium or luxury products and brands
• A strong portfolio of branding, merchandise, gifting, packaging, or presentation projects
• Experience working with international B2B clients
• Experience in iGaming, tech, fintech, or other fast-paced international industries

We are especially interested in people who combine strong visual taste with a commercial mindset and a strong drive to get things done. You should be comfortable taking initiative, pushing for better solutions, negotiating when necessary, and taking full responsibility for the final result rather than simply completing assigned tasks.

What we offer

• Fully remote work
• A 5/2 schedule with an 8-hour working day
• International projects and clients from different markets
• The opportunity to work with premium brands and non-standard projects
• A high degree of autonomy and the ability to have a real impact on processes and business results
• Opportunities for professional and career growth
• Competitive compensation
• Quarterly performance bonuses for successfully completed objectives and achieved results

We work in a fast-paced international environment, so urgent projects or different time zones may occasionally require availability outside standard working hours.

If you enjoy taking ownership rather than simply receiving tasks, finding solutions independently, negotiating, improving processes, and seeing the tangible results of your work, we would be happy to hear from you.