Position Summary
The Admissions & Student Recruitment Advisor is responsible for attracting, guiding, and converting prospective students into enrolledstudents through a consultative and service-driven approach. The role combines admissions advising, lead management, outreach, and relationship building to support institutional enrollment targets and deliver an excellent candidate experience.
Key Responsibilities
- Advise prospective students and families on academic programs, admission requirements, application procedures, tuition, and enrollment options.
- Manage prospective student leads through the CRM, ensuring accurate data entry, timely follow-up, and strong conversion discipline.
- Conduct proactive outreach through phone, email, WhatsApp/Telegram, and in-person engagement to generate interest and support application completion.
- Follow up with applicants to collect documents, resolve queries, and ensure timely completion of all admissions steps.
- Represent the institution at recruitment events, school visits, fairs, open days, and meetings with education partners.
- Build and maintain positive relationships with schools, counselors, sponsors, and relevant stakeholders in the education ecosystem.
- Support onboarding and enrollment administration to ensure all records and compliance requirements are completed accurately and on time.
- Monitor individual pipeline performance, conversion rates, and enrollment outcomes against agreed targets and KPIs.
- Collaborate with marketing and academic teams to communicate program value propositions clearly and consistently.
- Maintain a high standard of student service, professionalism, confidentiality, and brand representation at all times.
Qualifications & Experience
- Bachelor’s degree in Business, Marketing, Education, Communications, or a related field is preferred.
- Previous experience in admissions, student recruitment, sales, customer service, or another target-driven client-facing role.
- Experience in higher education is preferred; experience in banking, insurance, hospitality, or other service industries is also valuable.
- Working knowledge of CRM systems and standard productivity tools such as Outlook, Word, Excel, and PowerPoint.
- Understanding of the Kazakhstan education market and local student recruitment dynamics is an advantage.
Clear, confident, and approachable communicator with the ability to build trust quickly
2. Sales Orientation & Resilience
Comfortable working to enrollment targets, maintaining persistence, and managing objections professionally.
3. Planning & Attention to Detail
Organized, methodical, and accurate in follow-up, documentation, and CRM record management.
Language Requirements
- Fluency in English is required.
Preferred Profile
- Student-focused, commercially aware, and service oriented.
- Professional, presentable, and confident in face-to-face interactions.
- Able to work independently while contributing positively to a wider admissions and recruitment team.
Ключевые навыки
- Английский язык
- Деловая коммуникация
- Организаторские навыки
- Казахский — C2 — В совершенстве
- Английский — B2 — Средне-продвинутый